GEM Equipment Rental LLC ("GEM", "we", "us") respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have. It is prepared having regard to UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Information We Collect
We only collect information you choose to give us. When you submit an enquiry or quote request, we may collect:
- Your name and company name
- Your phone number and, if provided, email address
- The equipment you are interested in and your site or project details
- Any other information you include in your message
If you contact us by phone, WhatsApp or email, we keep the details of that correspondence so we can respond and provide our services.
How We Use Your Information
- To respond to your enquiries and prepare rental quotations
- To arrange delivery, operators, maintenance and the hire of equipment
- To communicate with you about your enquiry, booking or account
- To keep records required for our legitimate business and legal obligations
Legal Basis and Consent
By submitting an enquiry you consent to us processing your information for the purposes above. You may withdraw your consent at any time by contacting us using the details below.
Sharing Your Information
We do not sell your personal information. We may share it only where necessary, for example with transport partners or service providers who help us fulfil your hire, or where we are required to do so by law or a competent authority in the UAE.
Messaging and Third-Party Services
If you contact us through WhatsApp, your message is also handled under that provider's own privacy terms. We use their service only to receive and reply to your enquiry.
Data Retention
We keep your information only for as long as needed to serve your enquiry and to meet our business and legal requirements, after which it is securely deleted or anonymised.
Security
We take reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you may ask us to access, correct or delete your personal information, or to stop using it. To make a request, contact us using the details below and we will respond within a reasonable time.
Cookies
This website currently uses only what is necessary for the site to function and does not run advertising trackers. If we add analytics or other cookies in future, we will update this policy and, where required, ask for your consent.
Changes to This Policy
We may update this policy from time to time. The latest version will always appear on this page with its revision date.
Contact Us
For any privacy question or request, contact GEM Equipment Rental LLC at sales@gemequipment.ae or +971 52 386 8659, Hamdan Bin Mohammed St. 715, Al Danah, Abu Dhabi, UAE.